I hate them. I’m trying to pay a supplier and because they have sent us a new security device we cannot pay anyone new – or rather haven’t sent us. And the credit card only has a small limit and takes two weeks to up it – but how come individuals can get wellied up in an instant.
I phoned the Natwest help late on Tuesday evening, they then (after cutting me off first time) put me through to the business card unit – who were closed at 6pm – 5 hours before this phone call – why put me through when you know they are closed.
Phoned this morning, the business manager at Chesham wasn’t there at 9.30 – the other person then closed the call without even bothering to take my details despite knowing that i was pretty irate by this point. And the local branch said they couldn’t deal with authorising someone else on the account. And we haven’t heard from anyone at Natwest in four years – brilliant…
Surely there must be another way….