BBC NEWS | Business | 'Poor deal' for internet shoppers

This is a disappointing news report. All of my customers, my company and even my competitors I know try very hard to deliver excellent customer service. I think that existing distance selling laws are already as tough as those for retail outlets but we shall see whether they further tighten them. The only thing I can read in to this is maybe they are talking about ebay sales "internet auction sites".

One problem small businesses have is that they use a third party to take and process credit cards so if an internet shopper places an order the credit card is debited straight away - so if the goods aren't in stock for another two weeks the customer is annoyed that the credit card has been debited - more of a problem I guess for new businesses who don't have a lot of stock.